Account & Data Deletion

App: BooketteeEffective Date: August 11, 2026

You can request deletion of your Bookettee account and the data associated with it at any time, whether you signed up as a customer or a service provider. You do not need to have the app installed to make this request.

How to request deletion

Option 1 — From within the app

1. Open Bookettee and sign in to your account.
2. Go to Settings → Account.
3. Tap Delete Account and confirm.

Your account is queued for deletion immediately and you are signed out on all devices.

Option 2 — By email

Send a request to support@bookettee.com with the subject line "Account Deletion Request", sent from the email address registered to your account, and include:

• The name on the account
• The email address the account was registered with
• Whether the account is a customer account or a service provider account

We verify that the request comes from the account holder before we delete anything. If we cannot verify the request, we may ask you for additional confirmation.

What gets deleted

When your deletion request is processed, we permanently remove:

• Your account and profile details, including your name, email address, and phone number
• Your service provider business information, if applicable (business name, categories, service area, availability)
• Your appointment history, requests, and waitlist entries
• Ratings and reviews you submitted
• Your saved location and device/usage data linked to your account

What we retain, and for how long

A limited amount of information may be kept after your account is deleted, only where we are required or permitted to keep it, consistent with our Privacy Policy:

• Encrypted backups — deleted data persists in routine system backups and is purged on the normal backup rotation, within 90 days of your request.
• The other party's appointment records — if you had completed appointments with a customer or service provider, that other party's own copy of the appointment record (e.g. for their bookkeeping) is not deleted by your request.
• Fraud, abuse, and security records — minimal records retained where necessary to prevent repeat abuse or to meet a legal obligation.
• Aggregated or anonymized data — statistics that can no longer be linked to you or your account may be retained indefinitely.

How long it takes

We acknowledge deletion requests within 7 days and complete deletion within 30 days of verifying the request, with backup purging completed within 90 days as described above.

Before you delete

Deletion is permanent and cannot be undone. If you have upcoming appointments, deleting your account cancels them — customers should cancel or complete pending bookings first, and service providers should notify any customers with upcoming appointments before deleting a provider account.

Questions

For anything else about your data, see our Privacy Policy or contact us at support@bookettee.com.