Support

App: BooketteeEffective Date: August 11, 2026

Need help with Bookettee? Email support@bookettee.com and we will get back to you, typically within 1–2 business days.

Common topics

Account and sign-in

If you cannot sign in, first confirm you are using the email address the account was registered with, and that you are opening the correct account type (customer or service provider). If you still cannot get in, email us from that address and we will help restore access. To close your account, see Account & Data Deletion.

Appointments and bookings

Appointment requests, acceptances, rejections, waitlists, and cancellations happen directly between customers and service providers within the app. If a booking is stuck, missing, or shows the wrong status, email us with the appointment date, time, and the name of the other party and we will look into it.

Notifications and SMS

Bookettee sends in-app, push, and SMS notifications for appointment requests, confirmations, cancellations, waitlists, and reminders. Message and data rates may apply to SMS depending on your carrier and plan. You can manage notification permissions through your device settings.

Ratings and reviews

Customers can rate a service provider after a completed service. If you believe a rating or review is inaccurate, abusive, or was left in error, email us with the appointment details and we will review it.

Reporting a bug

To help us reproduce the problem quickly, include:

• Your device and operating system version (e.g. iPhone 15, iOS 18.2)
• The Bookettee app version, shown in Settings → About
• Whether you were using a customer or service provider account
• What you did, what you expected, and what happened instead
• A screenshot or screen recording, if you have one

Privacy and your data

To access, correct, export, or delete your data, see our Privacy Policy or go straight to Account & Data Deletion.

Contact

Email: support@bookettee.com
Response time: typically 1–2 business days